It's been pouring buckets ever since I came home from Germany. Not fair. It's June. I'm supposed to be tanning after work, not finding more sweaters because I'm freezing. Plus, no one wants to walk around the Park with it's dirt (now mud) roads and wooden (read FUCKING DANGEROUS) boardwalks. It's just not fun. Especially for the women who for some reason decide that they are going to wear their nice dress and heels to walk around in all day. I will never understand that. I've seen them many times, and they're usually complaining about how their feet hurt. No shit Sherlock, you decided to wear heels to walk around some called Heritage PARK, which is not the same as a mall, ie NOT PAVED. I'm glad I wear ropers for work, although they cursed me today.
Note the above mention of our "fucking dangerous" boardwalks. I was walking back from my lunch break when out from under me go my feet. I landed hard on my right leg and couldn't get up for a minute or two. In pouring rain. While sitting on my ass on wet boardwalk. Not fun. Took almost the whole afternoon to get my skirt to dry out. Not that I was doing anything important. My shortbread cookies were done, and I had exactly two groups of 4 visit me in the 3 1/2 hours left in the day. I just sat around and played with my phone I MEAN read and knitted. Yeah.
I also worked at the Pharmacy this evening. Nothing of any terrible excitement happened, except that frontstore kept trying to send calls back to us after we'd closed. Apparently some guy yelled at one of the cashiers "I need my patches and you're supposed to be open until 10!!" Which is total bullshit, we've closed at 9 for the entire 2 years that I've been at the store. Too bad, so bad, we close at 9 and I don't pick up the phone after that. Once I explained that to frontstore, they stopped picking up the phone too. Lovely ladies tonight!
The same thing happened to me last week. A woman walked in at 5 minutes to 9, with a prescription for her son. He had a name that I knew meant trouble. His mother almost never actually comes into the pharmacy, she usually gets deliveries, which explains the next insanity. Anyways, she comes in with an Rx for an antibiotic and a medication that helps with bedwetting (called DDAVP) for her son. Unfortunately, DDAVP is not a common one for us to fill, so we don't have any in stock, and I've already sent the order, so we'd have to FastPharm (urgent same-day delivery) it the next day. To a normal person, that would be acceptable, seeing as we're almost closed, but to this woman it's an utter outrage. How DARE we not have drugs in stock?! She's also apparently never heard of sending an order for medications (how they get to the pharmacy otherwise is beyond me) and can't believe that we close at 9. Clearly, she
a) has not physically walked into the store in 2 years
b) didn't read the big signs posted in 3 different places at the entrance noting that we close at 9 and
c) has never actually wondered where her prescriptions come from.
All of this culminated in me getting yelled at over something that was 80% her fault. She whined about having to move her prescription to another pharmacy, because apparently it HAD to be done that night. Look, your kid is 9. Yes it sucks that he still wets the bed, but at the same time, put up with it for one more night if you hate moving pharmacies so much. She also tried to argue with me about what time we closed. I pointed out that the phone is usually ringing off the hook, but is totally silent because it automatically gets rerouted to the answering system after 9pm. She argued that no one was calling at this hour.
And why would that be ma'am? "Because it's 9pm! Everyone's home and done their work and errands!" Ma'am, I'd like to be doing that right now too, seeing as we're closed.
She didn't liked that and stormed off to another pharmacy up the hill.
Was I a bit rude? Probably, but at the same time, she's preventing me from going home after having gotten up at 730am to help up around the house in the morning (my mom is recovering from surgery) then driven for half an hour across town to one job, worked for 7 hours, then driving back across town in rush hour traffic (took me over an hour to get to work that day) and then working on my feet for another three hours with bitchy customers, bitchy front store and a tired brain and body. So, goodbye, come back tomorrow, I don't feel like dealing with your shit anymore.
Showing posts with label stupid people. Show all posts
Showing posts with label stupid people. Show all posts
Thursday, June 16, 2011
Friday, June 3, 2011
Back to the Grind
(Double post today because the other one was a saved draft that I needed to edit.)
Yesterday was my first day back at work at both jobs. At the Park it was School Patrol Day, where all the school patrollers in Calgary get to have a day celebrating them. (School Patrollers are grade 5/6s who guard crosswalks and make sure kids can get home safely.) That means 7000 kids in the Park during the day... It is a rather painful experience. I was in a site called The Rectory, which was the home of the rector or minister of the Anglican Church in a town. I stood in the kitchen because I could put a chain up and keep some distance if I needed to from the kids. Well, I had one girl who told me my clothes were ugly (I wear a mint green floor-length skirt and a flower patterned blouse - rather nice actually!) and was chased out by her friends who told her how rude she was.
I had another girl, closer to 11 or 12, ask me about washing dishes in 1910. I explained that we would wash them by collecting water, heating it on the stove and washing in basins. She replied "yeah and I know I just came from Dominican and the ladies were washing clothes in the river so I understand why they had rivers in the old days now." (Internal monologue: Ummm... What. The. What?!) External voice: "Um, we didn't build the rivers... They were there before." The girl: "Really? Ohhh..." I was tempted to go into an explanation about why most cities exist on rivers but I think it would have just flown over her head. The chaperone in the room (not her mother, but someone else's mother) didn't actually know how to react, so she just walked away.
It was also my first day back at the pharmacy, and was a rather nice night. Things were slow and I didn't have and difficult patients. I had one understanding regular when I called her 3 times after getting the cost of her order wrong... Then I got into a discussion with my PM about pharmacy history and the practice in other countries. As I told my dad when I got home, only I could go to work at my pharmacy and come home with a book on history. My PM gave me a book called "A History of Pharmacy in Alberta" because I enjoy history of my work. It's actually quite dry and a poor historical reference, but it's interesting that someone took the time to do the work and put everything together.
Yesterday was my first day back at work at both jobs. At the Park it was School Patrol Day, where all the school patrollers in Calgary get to have a day celebrating them. (School Patrollers are grade 5/6s who guard crosswalks and make sure kids can get home safely.) That means 7000 kids in the Park during the day... It is a rather painful experience. I was in a site called The Rectory, which was the home of the rector or minister of the Anglican Church in a town. I stood in the kitchen because I could put a chain up and keep some distance if I needed to from the kids. Well, I had one girl who told me my clothes were ugly (I wear a mint green floor-length skirt and a flower patterned blouse - rather nice actually!) and was chased out by her friends who told her how rude she was.
I had another girl, closer to 11 or 12, ask me about washing dishes in 1910. I explained that we would wash them by collecting water, heating it on the stove and washing in basins. She replied "yeah and I know I just came from Dominican and the ladies were washing clothes in the river so I understand why they had rivers in the old days now." (Internal monologue: Ummm... What. The. What?!) External voice: "Um, we didn't build the rivers... They were there before." The girl: "Really? Ohhh..." I was tempted to go into an explanation about why most cities exist on rivers but I think it would have just flown over her head. The chaperone in the room (not her mother, but someone else's mother) didn't actually know how to react, so she just walked away.
It was also my first day back at the pharmacy, and was a rather nice night. Things were slow and I didn't have and difficult patients. I had one understanding regular when I called her 3 times after getting the cost of her order wrong... Then I got into a discussion with my PM about pharmacy history and the practice in other countries. As I told my dad when I got home, only I could go to work at my pharmacy and come home with a book on history. My PM gave me a book called "A History of Pharmacy in Alberta" because I enjoy history of my work. It's actually quite dry and a poor historical reference, but it's interesting that someone took the time to do the work and put everything together.
Wednesday, April 6, 2011
Not dead
I know it's been a while, I've been caught up with school and Stage Managing a play for the university.
I'd thought I'd come back with a story about a woman I called yesterday from the pharmacy. She *apparently* didn't have any blister packs left (even though she should have had another week left) so I had to fill 4 weeks for her (which was another story of a missing narcotic because someone hadn't cleared an owe... UGH)
Anyways.
I call her to let her know that it's done and she can send her grandson to pick it up.
Me: "Hello, could I please speak to Crazy?"
Crazy: This is her.
Me: Hi there, it's ME from the pharmacy, just wanted to let you know that your blister pack is ready to be picked up. We didn't have enough of one drug to fill all four weeks, so we've just got one week right now.
Crazy: It's ready and what?
Me: (A bit louder) We only had enough to fill for one week right now.
Crazy: WHAT? I can't hear you!
(At this point I realize that I can hear loud noises in the background, so I start yelling)
Me: You're only getting one wee-
Crazy: WHAT??
Me: ONE WEE-
Crazy: I can't hear you, the TV's on too loud, I'll figure it out when I see it dear!
Me: *facepalm*
I can imagine her anger when her grandson came home with only one week of her blister pack... Had she turned down the effing TV she would know why!
I'd thought I'd come back with a story about a woman I called yesterday from the pharmacy. She *apparently* didn't have any blister packs left (even though she should have had another week left) so I had to fill 4 weeks for her (which was another story of a missing narcotic because someone hadn't cleared an owe... UGH)
Anyways.
I call her to let her know that it's done and she can send her grandson to pick it up.
Me: "Hello, could I please speak to Crazy?"
Crazy: This is her.
Me: Hi there, it's ME from the pharmacy, just wanted to let you know that your blister pack is ready to be picked up. We didn't have enough of one drug to fill all four weeks, so we've just got one week right now.
Crazy: It's ready and what?
Me: (A bit louder) We only had enough to fill for one week right now.
Crazy: WHAT? I can't hear you!
(At this point I realize that I can hear loud noises in the background, so I start yelling)
Me: You're only getting one wee-
Crazy: WHAT??
Me: ONE WEE-
Crazy: I can't hear you, the TV's on too loud, I'll figure it out when I see it dear!
Me: *facepalm*
I can imagine her anger when her grandson came home with only one week of her blister pack... Had she turned down the effing TV she would know why!
Wednesday, January 12, 2011
No ma'am. Apples are not like bread AT ALL.
People, when you want something from the pharmacy, please try not to assume you can use any word and it will mean the same thing to me.
For example, I was filling a delivery order for a client who is very demanding and irritating. This particular day she didn't want any of her medications, just front store items. A few things from the list:
2 boxes of Cracker Jacks, but if we didn't have Cracker Jacks she wants only one bag of Poppycock.
40 rubber gloves.
3 packs of 10 stamps.
And a few other items that I've forgotten. They weren't important anyways.
This client goes through stamps like she freaking eats them. I swear, she calls almost every week asking for 3 packs of 10 stamps. Who the hell is she writing that she uses 30 stamps every 10 or so days?? And they're not cent stamps - these are the permanent ones that you can use within Canada that don't need a price on them.
As far as the Cracker Jacks go, she's not immobilized. Go buy your own damn Cracker Jacks, you lazy woman.
And thus, we come to the gloves. Oh the gloves. Here's the thing; when someone tells me they want rubber gloves, I assume they want rubber gloves. As in, dishwashing gloves. I've made this mistake with this woman before, and when I called her she told me that we "open a box of 100 and give her 40 of them." The only problem with that is we don't have rubber gloves in the store, let alone in boxes of 100! This time around however, I decided to call my Pharmacy Manager, who knows all the regular clients like this woman. He informs me that she doesn't want rubber gloves - she wants VINYL. Cause yeah, vinyl is EXACTLY like rubber. WTF, honestly. So, I have to open a box of 100 gloves in order to count out 40 for her. I am never ever ever forgetting that key point.
Fucking vinyl.
Anyways. This woman also has a charge account at our store. For loyal customers, we offer accounts similar to credit cards so that they can get things delivered, or pay if they don't have ready money. Most charge accounts are from 50-100$. This particular client's account is 50$. Imagine my surprise the first time I charged to her account - it was charged with nearly 1000$!! I couldn't understand why she had been allowed to go so high. The answer to that is that my PM is a total pushover - or used to be. He decided a while ago that she wasn't allowed to charge anything until she paid off at least MOST of her bill. Which she did, surprisingly. Most of it, in any case. When I finally got to charging her stuff the other day it ended up totalling her account to about 300$. She'd come in the day before and paid off a little more (which makes me wonder as to why she didn't just do her shopping when she was there, but then I'm just a lowly tech would doesn't understand the great minds of my clients.) which she has been periodically doing since the ultimatum was given. I figure she'll pay it all off one day, then call in the next to charge 200$ worth of stuff.
The moral of the story is, if you know what you want, ask for it specifically. If i don't have the exact product, I will give you something similar. If I have no fucking clue what you are asking for, or if you're asking for something I KNOW we don't carry, I'm either going to ignore the request or send you the random thing that might possibly be what you were asking for.
For example, I was filling a delivery order for a client who is very demanding and irritating. This particular day she didn't want any of her medications, just front store items. A few things from the list:
2 boxes of Cracker Jacks, but if we didn't have Cracker Jacks she wants only one bag of Poppycock.
40 rubber gloves.
3 packs of 10 stamps.
And a few other items that I've forgotten. They weren't important anyways.
This client goes through stamps like she freaking eats them. I swear, she calls almost every week asking for 3 packs of 10 stamps. Who the hell is she writing that she uses 30 stamps every 10 or so days?? And they're not cent stamps - these are the permanent ones that you can use within Canada that don't need a price on them.
As far as the Cracker Jacks go, she's not immobilized. Go buy your own damn Cracker Jacks, you lazy woman.
And thus, we come to the gloves. Oh the gloves. Here's the thing; when someone tells me they want rubber gloves, I assume they want rubber gloves. As in, dishwashing gloves. I've made this mistake with this woman before, and when I called her she told me that we "open a box of 100 and give her 40 of them." The only problem with that is we don't have rubber gloves in the store, let alone in boxes of 100! This time around however, I decided to call my Pharmacy Manager, who knows all the regular clients like this woman. He informs me that she doesn't want rubber gloves - she wants VINYL. Cause yeah, vinyl is EXACTLY like rubber. WTF, honestly. So, I have to open a box of 100 gloves in order to count out 40 for her. I am never ever ever forgetting that key point.
Fucking vinyl.
Anyways. This woman also has a charge account at our store. For loyal customers, we offer accounts similar to credit cards so that they can get things delivered, or pay if they don't have ready money. Most charge accounts are from 50-100$. This particular client's account is 50$. Imagine my surprise the first time I charged to her account - it was charged with nearly 1000$!! I couldn't understand why she had been allowed to go so high. The answer to that is that my PM is a total pushover - or used to be. He decided a while ago that she wasn't allowed to charge anything until she paid off at least MOST of her bill. Which she did, surprisingly. Most of it, in any case. When I finally got to charging her stuff the other day it ended up totalling her account to about 300$. She'd come in the day before and paid off a little more (which makes me wonder as to why she didn't just do her shopping when she was there, but then I'm just a lowly tech would doesn't understand the great minds of my clients.) which she has been periodically doing since the ultimatum was given. I figure she'll pay it all off one day, then call in the next to charge 200$ worth of stuff.
The moral of the story is, if you know what you want, ask for it specifically. If i don't have the exact product, I will give you something similar. If I have no fucking clue what you are asking for, or if you're asking for something I KNOW we don't carry, I'm either going to ignore the request or send you the random thing that might possibly be what you were asking for.
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